Information covering all Delivery Services

Delivery Destinations

  • We do deliver to hotels
  • We don稚 deliver to PO Boxes
  • If shipping to a work address; please include the company name
  • Currently we ship within the United Kingdom and European Union.
  • If you require shipping elsewhere in the world or have a query about your order please contact us directly via email at or call 07912215002 and leave a message.

Delivery Services available

Gift Wrap

Kerry O達rine believes that every order is special. Whether it is a gift for yourself, or for someone else, your order will come wrapped in tissue, with ribbons, inside our smart black boxes.

We ensure every parcel that leaves the studio is carefully wrapped and boxed to protect it on the journey.

IMPORTANT INFORMATION ABOUT DELIVERIES

  • Once a delivery has been dispatched we cannot change or re-direct the items.
  • All items/orders require a signature upon receipt.
  • We aim to dispatch all orders within 24 hours on receipt of payment. Estimated delivery times are a guide only and they commence from the date of dispatch.
  • Insurance: Kerry O達rine Womens Wear insures every purchase during the time we handle it, the time it is in transit until it is delivered to you. A signature is required when the goods are delivered, at which point responsibility for your purchase goods passes to you. Anyone who receives your goods at the specified delivery address (i.e. a gift recipient) then you accept that evidence of a signature by them is evidence of delivery and fulfillment by Kerry O達rine Womens Wear and the same transfer of responsibility is applicable.

 DISTANCE SELLING REGULATIONS

What you need to know and agree to before you buy a garment from Kerry O'Brine's Womens Wear website. (click the heading to read the small print). You should also read the website's terms and conditions.
  1. You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email customercare@kerryobrine-fashion.co.uk or write to us at: Notice of Contract Cancellation, Customer Services, Kerry O達rine Womens Wear, 442 Ipswich Road, Colchester CO4 0EY.
  2. On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.
  3. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Kerry O達rine Womens Wear, 442 Ipswich Road, Colchester CO4 0EY, and that you retain proof of sending, in case of a dispute.
  4. Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.
  5. All items must be returned unused, in their original condition and from the country that the order was delivered to.
  6. We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.