A Personal Delivery Service for you

Lodon Zones 1 - 3

If your delivery address is within the London zones 1-3 you are able to take advantage of the complimentary Personal Service we offer.

With this service you benefit from:
  • Choice of specific delivery time slots on Mondays and Thursdays
  • Personal delivery by a Kerry O'Brine Consultant
  • Choice of specific return pickup time slots on Mondays and Thursdays
  • Personal pickup of any returns by a Kerry O達rine Consultant

Order - Despatch Consignments

Place your order after and before to receive your garment by
3pm Wednesday 3pm Sunday Monday
3pm Sunday 3pm Wednesday Thursday
  • Once you have made your order through the website email us with your selection of two time slots. (We will always endeavour to meet your delivery time choices but unfortunately we cannot always promise this.)
  • A consultant will email you with confirmation and details regarding your time slot and date request.
  • If you decide to make payment over the phone you can discuss your date and time slot requirements.
  • If you desire a specific date and time slot, you can request via email, for the time slot to be put aside and we will respond via email with confirmation of receipt of your request and whether it is available. We can only hold a date and time slot for 12 hours, within which time you will need to purchase your item
  • If you request a slot in advance of purchasing no despatch will take place until payment for your garment has reached our accounts.

Time Slots

MONDAY THURSDAY
10am-11am 10am-11am
12pm-1pm 12pm-1pm
2pm-3pm 2pm-3pm
4pm-5pm 4pm-5pm
  6pm-7pm
  8pm-9pm

If you would like help when ordering or have a query about your order please email or call 07912215002 and leave a message.

IMPORTANT INFORMATION ABOUT DELIVERIES

  • Once a delivery has been dispatch we cannot change or re-direct the items.
  • All items/orders require a signature upon receipt.
  • We aim to dispatch all orders within 24 hours on receipt of payment. Estimated delivery times are a guide only and they commence from the date of dispatch.
  • Insurance: Kerry O達rine Womens Wear insures every purchase during the time we handle it, the time it is in transit until it is delivered to you. A signature is required when the goods are delivered, at which point responsibility for your purchase goods passes to you. Anyone who receives your goods at the specified delivery address (i.e. a gift recipient) then you accept that evidence of a signature by them is evidence of delivery and fulfilment by Kerry O達rine Womens Wear and the same transfer of responsibility is applicable.

 DISTANCE SELLING REGULATIONS

What you need to know and agree to before you buy a garment from Kerry O'Brine's Womens Wear website. (click the heading to read the small print). You should also read the website's terms and conditions.
  1. You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email customercare@kerryobrine-fashion.co.uk or write to us at: Notice of Contract Cancellation, Customer Services, Kerry O達rine Womens Wear, 442 Ipswich Road, Colchester CO4 0EY.
  2. On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.
  3. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Kerry O達rine Womens Wear, 442 Ipswich Road, Colchester CO4 0EY, and that you retain proof of sending, in case of a dispute.
  4. Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.
  5. All items must be returned unused, in their original condition and from the country that the order was delivered to.
  6. We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

THE PERSONAL SERVICE RETURNS process:

Notify us:
You have seven days from receipt of your order within which to notify us of your intent to return the item via our online returns form.

Fill out the online returns form and we will send you an email with a Returns Number and available time slots for pick up within the next 7 days.

Time slots:

Pick up for The Personal Service Return items are on Mondays and Thursdays as per the delivery slots. From notifying us of your intent to return you have 7 days in which to arrange a pickup with us.

Preparing your item for return:

You will need to package your item in the containers it came in. Please fill out the returns note, ready to hand to our Womens Wear consultant.