Guide to Complimentary Returns

The Complimentary Returns Process

  1. We require notice, within seven days of you receiving your delivery, of your wish to return one of our products.See your rights under Distance Selling Regulations
  2. You need to fill out the following form to notify us of your intent to return by using the Returns Form.
  3. On receipt of your form we will email you with a Returns Number.
  4. You then have a following seven days within which to return your product. When you know which day you want your product picked up and you have it packed and ready to go, contact us and we will book a courier pick up for you.
  5. Pick up is between 9:00 and 18:00 Monday to Friday.
  6. Please ensure you notify us latest by 10am for next day pick up. You can always request a pick up a few days in advance.
  7. You don’t need to print any documents. Inside your delivery you have a pack which includes a Returns Address Label and Returns Note. On the Returns Note please enter your Returns Number.
  8. Place the Returns Address Label onto the front of the package.
  9. If you have lost your Returns Address Label please direct your package to:
    Returns
    Kerry O'Brine Womens Wear
    442 Ipswich Road
    Colchester
    CO4 0EY

If you need further clarification or assistance please make contact
or telephone 07912215002

How to notify us and recieve a Returns Number

  • Simply fill out the Returns Form (right-hand side of this web page) to notify us of your intent.
  • Please complete the returns form with the following details of the item you are returning:
    • the item’s name/type
    • the size
    • the colour
    • the reason
    • select the returns service, Complimentary, Personal, Own courier
    • acknowledge you have read and agreed to our returns policy
  • On receipt of your form we will email you with a Returns Authorisation Number.

Please be Aware

  • We insure your return package for its return shipment and we use couriers with an online tracking service.
  • You are responsible for ensuring the return item, its tickets and packaging is secure and well wrapped for its return journey.
  • You will be charged with the delivery costs if the courier refuses to pick up the item due to:
    • Insufficient information on the package or
    • The item has been badly or insecurely packaged.
  • In all cases, the items returned must be in their original, unused and saleable condition which includes tags and any packaging. All goods will be inspected on return.
  • We reserve the right to refuse a refund in the event of a customer not making all reasonable efforts to allow our postal service or courier delivery service to deliver in accordance with their and our terms and conditions. This condition also includes to items returned outside our specified time limit.
  • We are not responsible for any items that are returned to us in error.

Refunds

You will be credited back to the original payment method used.

Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back we will arrange to have it collected from you at your cost.